GPL Group of Companies Vacancies Hospitality Standards Compliance Executive
GPL Group of Companies is looking for new potential candidates to fill in for Hospitality Standards Compliance Executive position. If you currently looking for new education sector job opportunities and qualified with the job desc, feel free to apply this job.
- To develop, review and implement operational policies, procedures and guidelines.
- To ensure ongoing compliance with quality and industry regulatory requirements.
- Work closely with the training team to plan, design and implement new training programs, to achieve the desired learning outcomes and organizational requirements.
- Collaborate with Business Unit Heads and HR to recommend and develop effective procedures, policies and training programs geared to the business needs and to ensure continuous assessment of staff competency skills and gaps.
- Responsible for conducting monthly checks/audits at all our facilities, to monitor the quality of customer service provided and also the standard set for the upkeep of our facilities.
- To document all monthly report on facilities checks/audits properly and present at EXCO meetings.
- Identify areas for service and facilities improvement, make recommendations to the management.
- Investigate customer complaints and non-compliance issues.
- General administration and other ad-hoc assignments may be added from time to time.
- Must possess at least a Diploma/Bachelor’s Degree in Hospitality, or a related field (essential).
- 3-4 years experience in training, development management or hospitality industry will be an added advantage. Fresh graduates are encouraged to apply.
- Excellent written and communication skills in English, Malay and able to converse in Mandarin dialects will be an added advantage.
- Good and high level of competence with Microsoft PowerPoint, Excel & Word.
- A self-motivated person, able to multi-task, a good team player with effective inter-personal, communication, analytical, planning, and organizational skills.
- Have the ability to demonstrate a positive, resourceful, creative, flexible, with high adaptability to changing priorities, demands, possess a high level of responsibility and integrity.
- Must possess own transport and be willing to travel outstation as and when required.
- Attractive remuneration package according to relevant experience and qualifications.
- Season parking provided.
How To Apply
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