Accenture Technology Solutions Sdn Bhd Vacancies Operational Team Lead (Japanese Speaker)

Accenture Technology Solutions Sdn Bhd is looking for new potential candidates to fill in for Operational Team Lead (Japanese Speaker) position. If you currently looking for new education sector job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Key Duties and Responsibilities: Manages transaction processing teams operating in 16*7 shift
Responsible for:
  • Complete the required number of quality assurance audits
  • Cascade and train the team on process updates
  • Re-train and re-educate the team should there are identified error trends.
  • Calibrate with Subject Matters on quality scoring
  • Maintain and improve the training curriculum and train new hires
  • Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for generating reports to be used for performance evaluation of the project.
  • Train new hires
  • Interface effectively with other teams, delivery lead
  • Interface effectively with Client team
  • Address technical questions from the team
Key requirements:
  • 5 to 6+ years of experience.
  • Required language(s): English, Japanese
  • Applicants must be willing to work in KL Sentral
  • Flexibility on working days, including Public Holidays (if required)
  • Quick learner, and ability to lead a team
  • Excellent oral and written communication
  • Passion for learning and creative problem solving.

Company Overview

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

How To Apply

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