Dell Global Business Center Sdn Bhd Vacancies Regional Engagement Manager

Dell Global Business Center Sdn Bhd is looking for new potential candidates to fill in for Regional Engagement Manager position. If you currently looking for new education sector job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Key Responsibilities
The Regional Engagement Manager plays an instrumental role in transforming customer engagement experience for Dell Technologies Education Services. Help maximize return on customers’ investment in learning and development opportunities by becoming an expert advisor on redeeming purchased training.
Principal tasks:
Redemption campaign planning and execution
  • Manage a backlog of purchased training within the Asia, Pacific and Japan region, with the goal of having customers consuming purchases before they expire and in support of their business goals
  • Collaborate with internal Organizations like, Sales, Scheduling and others to increase the rate of training redemption through campaigns defined by course topic, geography, and delivery modality
Redemption Experience Management
  • Develop expertise on all types of education purchase and redemption options and associated processes and business rules.
  • Enforce business policies and guidelines while providing a level of flexibility to customers through exchanges and conversion program
  • Engage directly with Dell Technologies Sales and customers to assist with course registration
Redemption lifecycle management
  • Capture and monitor redemption activity details and trends. Provide business insights to influence the decisions made by
  • Education Services leaders. Key insights include, but are not limited to:
    • Training Credit redemption rate, from point of purchase to point of expiration
    • Packages and Subscription activation rates
  • Forecast redemption rate based on trends
Required knowledge and qualifications:
  • Excellent English verbal and written communication skills (another language is a plus)
  • Proficiency in Microsoft Office software suite, especially Word, Excel, PowerPoint
  • Knowledge of reporting and data visualization tools is a plus (e.g. Domo)
  • Knowledge of Learning Management Systems and training industry is a plus
Experiences and Education:
  • Experience interfacing with customers and Sales, for example sales support, inside sales, customer support
  • Some experience in cross-functional project management experience in IT / high tech industry

Company Overview

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. 
With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.
Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people. We don’t only provide you with the opportunity to grow with us but we also listen and share with you. Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.

How To Apply

If you confident and feel that this job is suitable to you, go ahead take your action now.
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