QS Enrolment Solutions is looking for new potential candidates to fill in for Student Engagement & Conversion Specialist position. If you currently looking for new education sector job opportunities and qualified with the job desc, feel free to apply this job.
- Build effective relationships with students, their parents and other internal or external stakeholders.
- Adhere to Client Protocols and best practices to ensure enquiries are promptly, professionally and effectively responded to all times.
- Ensure that company protocols are adhered to and targets are achieved and effectively manage work queues to meet expected response time and quality goals.
- Provide effective case management with personalized follow up to connect with, engage, support and ultimately convert prospective students including providing accurate information and guidance.
- Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives.
- Manage all communication channels effectively including phone, email, social media channels and others, while focusing on high quality customer service and conversion.
- Ensure that data capture and reporting requirements are completed effectively and proactively provide feedback to continuously improve enquiry, application and offer processes or other operational work flows.
- Bachelor Degree, Diploma or Equivalent
- Communication skills – Strong proficiency in English (Written & Spoken)
- Computer/technical literacy – Must have sound knowledge of Microsoft Office software - Microsoft Excel, Outlook, Word, PowerPoint
- Personal management skills – Must have ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments
- Work values – Must possess strong interpersonal skills and teamwork ethics
- Multilingual abilities (Mandarin, Hindi, Other Asian/European languages) and/or experience in customer service environment will be an added advantage
- A dynamic and highly motivated team, flat hierarchies and great working atmosphere
- Challenging and diversified tasks with direct responsibility
- Attractive remuneration and package will commensurate with experience and qualification
- Performance Bonus based on performance record
- OT &Shift allowance for all the hard work especially when you are covering the extra hours and weekend operations
- Language allowance for qualified candidates
- Your Medical Claims Are On Us
- Work Life Balance Culture
- Career advancement
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream education sector job in Kuala Lumpur.